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OUMOS 5 year Warranty

OUMOS Taiwan offers a five-year warranty. All products undergoes rigorous inspection before despatch and provides comprehensive after-sales service. During the warranty period, the original purchase receipt and the warranty card (which was accompanied by the luggage, shown below) is required to determine warranty applicability. Detachable parts can be repaired and advanced, including wheels, handles, telescoping handles, locks, waterproof strips, and maintenance within the warranty would only costs NTD500 for the service fee. This warranty does not cover the following, such as luggage case, aluminum frame, inner lining, staps, compartment plate, accessories and damage caused by improper use of the product. In case of damage caused by improper handling of the airline’s consignment, please be sure to file a claim with the airline before leaving the airport. This warranty is limited to Taiwan. If overseas customers need to repair, shipping costs need to be considered in the repair process. For more information regarding to overseas repair and shipment, please contact OUMOS customer service mailbox bonjour@oumos.com.tw

REPAIR METHODS

Please contact us at 02-2706-1900 in advance to verify your repair-desired part of the luggage case. You can send it back in person or by delivery service. 
You can either send the product to No.14, Ln. 22, Sec. 1, Xinren Rd., Taiping Dist., Taichung City 41143, Taiwan (R.O.C.) and leave your name and contact number, or deliver the item on your own to the following OUMOS-Traveler Station collaborated counters that offer repairment-and collect service. There are 15 counters in total that provide this service.
 
◎ General repair requires 10-18 business days (weekends or not included). Please take out your personal belongings from the product before sending it for repair. We appreciate your corporation since our company is not held responsible for safekeeping and protecting your personal belongings from damages. Should there is a shortage of the replacement parts, we will notify you of the delayed repair schedule. Please be patient. When there happen to find, in some exceptional cases, certain parts are discontinued or such, we will use other OEM replacement parts to conduct the repair. (The repaired part will be in a proper function, except for a difference in the appearance.)
 
◎ Conditions not covered: Inappropriate usage or man-caused damages, damages due to extreme temperature or chemicals, knock-offs or non-OUMOS brands, or unauthorized product modifications or repairments. Abrasions, scratches, and nicks resulting from usage, broken and fallen slider body, worn-out or cracks on the luggage shell identified by cutting or throwing the product, causing it beyond repair. Replacement demand of a defectless item, or request of cleaning service. (Our warranty service does not extend to these mentioned above.)
 
◎ Charges: $500/time repairment fee under warranty. Cash payment is expected when you deliver the product personally. Owing to the complicated process of the luggage shell repairment, there will be an extra $1000 charge after it is confirmed repairable. In case a product requires delivery service for its repairment, the cost is covered by the customer. Out-of-warranty products will be charged additional component fee. The customer service staff will inform you the actual expense.

Repair Collect Spots (TRAVELLER STAION counters)

The followings are the pick-up locations for sending your product for repair by yourself, they are not OUMOS retailers.

 

Northern Region

Store name Address  Phone number
Q square No. 1, Sec. 1, Chengde Rd., Datong Dist., Taipei City 103 02-25525539
SOGO-Taipei Fuxing Store No.300, Sec. 3, Zhongxiao E. Rd., Da’an Dist., Taipei City 106 02-87725964
Shin Kong Mitsukoshi-Xinyi Place No. 19, Songgao Road, Xinyi District, Taipei City 110 02-27222130
Shin Kong Mitsukoshi-CityXinyi A9 (FAYAQUE) No. 9(B2), Songshou Road, Xinyi District, Taipei City 110 02-27226832
Far Eastern (Banqiao Zhongshan) 7F., No. 152, Sec. 1, Zhongshan Rd., Banqiao Dist., New Taipei City 220, Taiwan (R.O.C.) 02-29560507
SOGO-(Hsinchu Big City) No.239, Zhongyang Rd., East Dist., Hsinchu City 300, Taiwan 03-5354663

 

Central Region

Store name Address  Phone number
TravelerStation Taichung(Holiday break) No. 94, Minzu Rd., Central Dist., Taichung City 400 04-22299423
Park Lane by Splendor B1F., No. 1049, Jianxing Rd., West Dist., Taichung City 403 04-23198000 #8008

 

Southern Region

Store name Address  Phone number
Shin Kong Mitsukoshi-Chiayi Chuiyang(Bric's) 3F., No. 726, Chuiyang Rd., West Dist., Chiayi City 600 05-2228795
Shin Kong Mitsukoshi-Tainan Zhongshan 6F., No. 162, Zhongshan Rd., West Central Dist., Tainan City 700 06-2224916
Shin Kong Mitsukoshi-Tainan Place 5F., No. 658, Sec. 1, Ximen Rd., West Central Dist., Tainan City 700 06-3031350
HANSHIN No.266-1 Cheng Kung 1st Rd., Kaohsiung City 801  07-2152148
Dream Mall C26, 1F., No. 789, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City 806
C50, 2F., No. 789, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City 806
07-9700525
07-3315042
Shin Kong Mitsukoshi-Kaohsiung Sanduo 6F., No. 213, Sanduo 3rd Rd., Qianzhen Dist., Kaohsiung City 806  
Shin Kong Mitsukoshi-Kaohsiung Zuoying 6F., No. 123, Gaotie Rd., Zuoying Dist., Kaohsiung City 813 07-3504287