OUMOS Taiwan offers a five-year warranty. All products undergoes rigorous inspection before despatch and provides comprehensive after-sales service. During the warranty period, the original purchase receipt and the warranty card (which was accompanied by the luggage, shown below) is required to determine warranty applicability. Detachable parts can be repaired and advanced, including wheels, handles, telescoping handles, locks, waterproof strips, and maintenance within the warranty would only costs NTD500 for the service fee. This warranty does not cover the following, such as luggage case, aluminum frame, inner lining, staps, compartment plate, accessories and damage caused by improper use of the product. In case of damage caused by improper handling of the airline’s consignment, please be sure to file a claim with the airline before leaving the airport. This warranty is limited to Taiwan. If overseas customers need to repair, shipping costs need to be considered in the repair process. For more information regarding to overseas repair and shipment, please contact OUMOS customer service mailbox bonjour@oumos.com.tw
Repair Collect Spots (TRAVELLER STAION counters)
The followings are the pick-up locations for sending your product for repair by yourself, they are not OUMOS retailers.
Northern Region
Store name | Address | Phone number |
---|---|---|
Q square | No. 1, Sec. 1, Chengde Rd., Datong Dist., Taipei City 103 | 02-25525539 |
SOGO-Taipei Fuxing Store | No.300, Sec. 3, Zhongxiao E. Rd., Da’an Dist., Taipei City 106 | 02-87725964 |
Shin Kong Mitsukoshi-Xinyi Place | No. 19, Songgao Road, Xinyi District, Taipei City 110 | 02-27222130 |
Shin Kong Mitsukoshi-CityXinyi A9 (FAYAQUE) | No. 9(B2), Songshou Road, Xinyi District, Taipei City 110 | 02-27226832 |
Far Eastern (Banqiao Zhongshan) | 7F., No. 152, Sec. 1, Zhongshan Rd., Banqiao Dist., New Taipei City 220, Taiwan (R.O.C.) | 02-29560507 |
SOGO-(Hsinchu Big City) | No.239, Zhongyang Rd., East Dist., Hsinchu City 300, Taiwan | 03-5354663 |
Store name | Address | Phone number |
---|---|---|
TravelerStation Taichung(Holiday break) | No. 94, Minzu Rd., Central Dist., Taichung City 400 | 04-22299423 |
Park Lane by Splendor | B1F., No. 1049, Jianxing Rd., West Dist., Taichung City 403 | 04-23198000 #8008 |
Store name | Address | Phone number |
---|---|---|
Shin Kong Mitsukoshi-Chiayi Chuiyang(Bric's) | 3F., No. 726, Chuiyang Rd., West Dist., Chiayi City 600 | 05-2228795 |
Shin Kong Mitsukoshi-Tainan Zhongshan | 6F., No. 162, Zhongshan Rd., West Central Dist., Tainan City 700 | 06-2224916 |
Shin Kong Mitsukoshi-Tainan Place | 5F., No. 658, Sec. 1, Ximen Rd., West Central Dist., Tainan City 700 | 06-3031350 |
HANSHIN | No.266-1 Cheng Kung 1st Rd., Kaohsiung City 801 | 07-2152148 |
Dream Mall | C26, 1F., No. 789, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City 806 C50, 2F., No. 789, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City 806 |
07-9700525 07-3315042 |
Shin Kong Mitsukoshi-Kaohsiung Sanduo | 6F., No. 213, Sanduo 3rd Rd., Qianzhen Dist., Kaohsiung City 806 | |
Shin Kong Mitsukoshi-Kaohsiung Zuoying | 6F., No. 123, Gaotie Rd., Zuoying Dist., Kaohsiung City 813 | 07-3504287 |
Exclusive Agent YanSing International Corporation
CONTACT US
bonjour@oumos.com.tw
COOPERATION
pr.marketing@oumos.com
Privacy Policy | Terms and Conditions | 2019 © OUMOS