Product Trial period
In accordance with the Customer Protection Law, the customer can take advantage of a 7-day trial of the product. During this period, the product can be replaced with a new one due to any incorrect sizes, wrong product delivery, or product defects. OUMOS will send the order form along with the receipt 7 days after the product is delivered. Please refer to the following return policy details.
The following issues may have impact on your right of return:
Please kindly be reminded to put the whole product with all the accessories, gifts, and the outer case in the package for us to conduct the following work.
(Please make prior notice of the condition of the product. We suggest you provide some photos of the defective parts to expedite the review process. Our contact number: 02-2706-1900.)
Refund Method / Period
If you make a return order, you will receive the refund in around 7 to 14 business days from when you return the product.
Bank (e.g., SinoPac Bank)
Branch (e.g., Dongmen branch)
Account: ： _____________
The customer service staff will send message to you from the backstage support to confirm the process. The refund process will take 7 to 14 days. Thanks for your patience!