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Product Trial period

In accordance with the Customer Protection Law, the customer can take advantage of a 7-day trial of the product. During this period, the product can be replaced with a new one due to any incorrect sizes, wrong product delivery, or product defects. OUMOS will send the order form along with the receipt 7 days after the product is delivered. Please refer to the following return policy details.

Returns

The following issues may have impact on your right of return:

 

  1. Any malfunctions, damages, scratches, stains found in the returned product related to individual tag removal or improper disassembling procedure that can affect its salability, is not returnable.
  2. Once the product is used or washed, it is not refundable. No returns for unpacked personal hygiene products and consumables, except the items of manufacturing fault. Your consideration is appreciated.
  3. The returned product must be unused and in the same condition with the original packaging (including the product itself, the outer case, all the accessories, and the outer package); otherwise the returned product will not be accepted.
  4. Gifts that come with the product should be returned, or the application for return will be declined. 

Back Freight 

Please kindly be reminded to put the whole product with all the accessories, gifts, and the outer case in the package for us to conduct the following work.

 

  1. Free returns and exchanges for products that meet the return criteria within 7 days.

(Please make prior notice of the condition of the product. We suggest you provide some photos of the defective parts to expedite the review process. Our contact number: 02-2706-1900.)

  1. No returns and exchanges after 7-day trial period.
  2. The customer will reimburse the previous shipping fee (free shipping with $26000 on a single purchase) when the return brings about a failure in meeting the free shipping standard. (Our company will deduct the shipping fee from the refund.)

Refund Method / Period

If you make a return order, you will receive the refund in around 7 to 14 business days from when you return the product.

  1. As the processing between the acquiring bank and the issuing bank takes 7-14 days, as well as, a difference in individual billing cycle, a late cancellation date may be expected. (The refund can be credited in your billing statement next month.)
  2. No payment is settled by transferring funds at the ATM. Please be aware of phone scams.
  3. The returned product gets back to us by shipping in around 4 business days (weekends not included). OUMOS will check the completeness of the returned product, the receipt, and the debit note. Notice that the processing may take more than 7 to 10 days.
  4. Refund method for collect-on-delivery: We currently only offer to transfer refund to your account. Please provide the bank account information of the buyer or the recipient to claim the refund.

 

Bank (e.g., SinoPac Bank)

Branch (e.g., Dongmen branch)

Account: : _____________

Name: _____________

 

The customer service staff will send message to you from the backstage support to confirm the process. The refund process will take 7 to 14 days. Thanks for your patience!